Order Questions

• How come my plant doesn’t look identical to the one I saw online?

  Plants are like snowflakes in the sense that each one is unique. We attempt to use sample plants that resemble the entire crop, but that does not mean they will all look identical to the one you see in the photo. It is our promise to deliver a healthy plant free from damage.

• What do I do if my order arrives damaged?

  Plants are incredibly fragile by nature so we go above and beyond to ensure their safety when shipping out orders. That being said, we understand that mistakes are made and your plants may arrive damaged due to improper handling once out of our control. If any of your plants arrive damaged, pleas...

• What if I don’t like my new plant?

  We unfortunately do no accept returns on plants that arrive healthy and undamaged. Each picture is representative of the entire plant inventory so there shouldn’t be any surprises. If there is something wrong, however, you should absolutely send an email with a photo to hello@plantdecorshop.com f...

• What if I provided the wrong shipping address?

  If you find that your shipping address you provided at checkout is incorrect, contact support as soon as possible. If the order hasn't shipped from our facility yet, we are able to correct the address. If the order has shipped out, you will need to create a UPS account on the UPS webpage accessed...

• Where is my order confirmation?

  As soon as you place your order, you should receive an email confirmation. If you do not receive one after a few minutes, please be sure to check your spam folder as they oftentimes end up in there. If you are sure you placed an order and you cannot locate your confirmation email, please notify s...